Why It Was Chosen
The business needed a centralized system to manage inventory, orders, and financial reporting across eCommerce and operations. NetSuite was selected for its depth as a full ERP rather than a lightweight inventory or accounting tool.
How It Was Implemented
NetSuite was used as the system of record for inventory and order data. It was integrated with the eCommerce platform and supporting tools to ensure data consistency across sales, operations, and finance.
Implementation focused on:
- Inventory accuracy
- Order flow visibility
- Operational reporting
What Worked Well
- Strong inventory and order management capabilities
- Centralized operational and financial data
- Scales well for growing product catalogs and order volume
- Improved visibility for leadership decision-making
What Did Not Work
- High implementation and maintenance complexity
- Requires disciplined data governance
- Overkill for smaller teams without operational maturity
- Changes often require cross-team coordination
Outcome and Impact
Operational visibility improved across inventory, orders, and reporting. Teams were better aligned around a single source of truth, though ongoing maintenance was required to keep data clean and reliable.
Would I Use It Again?
Yes, for organizations with sufficient scale and internal discipline. For smaller or early-stage businesses, the overhead may outweigh the benefit.